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EASE Church Management Software - Technical Support
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EASE Church Management Software

Technical Support

Church Management Software that's easy to use!

by Sam Hills

(504) 401-1737
(985) 649-2757

Effective 11/16/1999. I have taken over support of the EASE Church Management System from the now-defunct Gosnell Computer Services, Inc.  Support is currently available according to the support plans described below.

When calling for support, you will be asked for your user ID number.
This is usually found on your EASE Main Menu.

PLAN A (6 months) - $295
Plan A is a complete 6-month support package.  It provides for unlimited support for 6 months via phone: (985) 649-2757 or (504) 401-1737 or .  This plan is most beneficial to users who are new to the system and expect to need a lot of help getting started but who probably won’t need a full year of intense hand-holding or who don't want to commit to the expense of a full year of support at this time.

PLAN B (12 months) - $495
Plan B is a complete annual support package.  It provides for unlimited support for 1 year via phone: (985) 649-2757 or (504) 401-1737 or .  This plan is more economical for users who expect an unusual amount of hand-holding or who would rather call for help before looking in the manual, and would like to maintain ongoing prepaid support.

PLAN C - $2.00 per minute, $22 minimum per call
Plan C provides support for users who do not wish to purchase support help until it is needed.  If you decide not to purchase support packages A or B, then you may call, write or for assistance on a per minute basis ($2.00 per minute with a minimum of $22.00 per call).  This plan may be most beneficial to users who are proficient with the use of computers and have a knowledge of fund accounting procedures.

If you find what you suspect or know to be a "bug", that is a basic flaw in the program, I want to hear about it right away.  I do not charge for support on bugs and I never will.  If you do discover a bug, I will quickly do whatever is necessary to correct the situation and forward a corrected program at no charge.
Send me your data: It is sometimes difficult, or impossible, to determine the cause of a problem when discussing the problem over the phone.  In these cases, I may ask that you send your data to me for examination.  This helps reduce the amount of support time charged to you.  The time I spend working with your data files, in addition to phone time, is considered billable support time.

Support via E-Mail: You can contact me via with a description of your problem.  Send technical support requests to Be sure to include your name, user ID, church name, church location and phone number.  Depending on the nature of the problem, I may ask you to send me a backup of your data to analyze.  Just attach the backup file named BACKUP.ZIP which is created using option #6 from your Main Menu.  The time I spend working on your problem and formulating a reply is considered billable support time, of course.

To be part of either Plan A or Plan B, send your check for the proper amount payable to:

Sam Hills
116 Camelot Dr.
Slidell, LA 70460-5720
Please identify payments by writing on the check either "Plan A Support" or "Plan B Support", and be sure to include your name, user ID, church name, church location and phone number.  If you do not choose plan A or B, you are automatically on plan C.  If I do not hear from you when your existing support expires, you will be placed on Plan C.

Note: EASE versions prior to v4.20 are not Y2K-compatible.  Technical support is not available for earlier versions.
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Sam Hills
116 Camelot Dr..
Slidell, LA 70460-5720
Phone: (985) 649-2757
Cell: (504) 401-1737
Sam Hills, Computer Consultant

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